Are all smartphones compatible with wireless charging?
Unfortunately, no. Only phones with the appropriate hardware built into them are capable of being charged wirelessly. Please check with the manufacturer of your phone to ensure that your phone is capable of wireless charging. If it is not, no wireless charging pads will charge the phone.
Do I need to remove the case when charging?
Having a case on your phone may interfere with the wireless charging pad's ability to charge your phone. Remove the case before charging for the best results.
Is there a proper way to place the phone on the charging pad?
Please be sure that the phone is lying face up, and that the center of the phone is aligned with the center of the charging pad, as the coils within the phone need to be aligned with the pad for it to work properly.