Frequently Asked Questions! (FAQ's)

My TrueBuds Air is not Charging

If you are having trouble with your TrueBuds Air and they are not charging it’s because the charging cable included with your purchase needs to be upgraded, you received an 8 pin USB-C cable instead of a 24 Pin cable.

Please click here or on the link below to submit your information so that we can send you the upgraded cable (for free!)

Click here to submit the form for the upgraded replacement cable


Need Help with a Product?

In order to best organize our site for our beloved customers, you can find User Manuals and Frequently Asked Questions on the product detail pages. Please search our website for the product and click on the User Manual or FAQ tabs!