Support

TrueBuds Air is not Charging?

If you are having trouble with your TrueBuds Air and they are not charging it’s because the charging cable included with your purchase needs to be upgraded, you received an 8 pin USB-C cable instead of a 24 Pin cable.

Please click here or on the link below to submit your information so that we can send you the upgraded cable (for free!)

Click here to submit the form for the upgraded replacement cable

If you have any questions regarding a product you have or an order you placed, please contact our customer support team by filling out the form below!

(Before reaching out, please check out our FAQs where most issues can be resolved!)

For warranty information please click here.